4/20 Will Make You Money – One Mistake Can Wipe It Out

The doors open on 4/20, the rush begins, and the line is out the door. The registers remain hot, while a schedule built for a normal day gets thrown into a much different operation within the first hour. From the outside looking in, it looks like success. However, from the inside, it feels like a strain. 

A floor lead is managing a surge because they know the products, not because they were trained to run a high-pressure shift. An employee misses a legally required break because no one was clearly assigned to track it. Another works well past the end of a scheduled shift, but the time record does not reflect what actually happened. Payroll will not reveal that problem in real time. It shows up later, when the day is over, and the revenue has already been counted. This is the part of 4/20 that too many operators overlook until it’s too late.

One of the busiest dispensary shopping days of the year doesn’t create new workforce problems. What it does is expose the workforce problems already in the business. The calls about those failures rarely come in on 4/20 itself, either. They come in weeks later when payroll is reconciled, when a former employee raises a complaint, or when an audit forces someone to compare what happened on the floor against what the records say happened. By then, the sales spike is old news, and the liability takes over.

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